Gateway and STAR Training See your GATEWAY and STAR students develop in leaps and bounds.
Equip your students for more successful lives at school, home and work with Great Success training, coaching and motivational programmes. Your students will discover how to be even more positive, more understanding and more in control of situations with others. The positive spin-offs can make all the difference in their futures.
Help your students discover how to get along with people and find the solutions to make the casual and lasting relationships in their lives more successful and more rewarding too.
Great Hospitality constantly sees real evidence of success for the participants of Great Success workshops; as will teachers, employers, friends, partners, family and even casual acquaintances. Great Hospitality presents Great Success programmes in an authentic, fresh and invigorating manner to address a number of objectives for schools, organisations, business and individuals from all walks of life.
Presentation is everything and Great Success makes sure the time spent with groups is special. The programmes are realistic and practical with programmes that can be customised to suit your school’s individual circumstances. Rest assured, Great Success programmes are like no other.
Great Success for 2012
Select any programme or Unit Standard from the lists and we will confirm the time required and costs. Assessing is available in the workplace. Minimum of 16 students per workshop.
Great Success in the Workplace - 1 Day
Unit Standard
Level
Credits
Description
56
1
2
Attend to customer enquiries face to face and on the telephone
57
2
2
Provide customer service
62
2
3
Maintain personal presentation and a positive attitude in a workplace involving customer contact
Making Yourself a Great Success - 2 Days
Unit Standard
Level
Credits
Description
56
1
2
Attend to customer enquiries face to face and on the telephone
57
2
2
Provide customer service
62
2
3
Maintain personal presentation and a positive attitude in a workplace involving customer contact
1294
2
2
Be interviewed in a formal situation
Retail Customer Service Award in association with Retail Institute
Unit Standard
Level
Credits
Description
57
2
2
Provide customer service
62
2
3
Maintain personal presentation and a positive attitude in a workplace involving customer contact
376
3
2
Employ customer service techniques for differing customers behaviours in given situations
1277
2
3
Communicate information in a specified workplace
11938
2
2
Assist customers to select goods and/or services face to face
11941
2
2
Establish and maintain positive customer service interactions
11968
2
4
Maintain and integrate knowledge of legislation applicable to sale of goods and services
11974
2
4
Participate in a team in a retail or distribution environment
19583
2
4
Demonstrate knowledge of products in a retail or distribution environment
Retail Workshops in your area
AREA
DATES
VENUE
East Auckland
13, 20, 27 March
Te Tuhi Centre for the Arts
13 Reeves Road
Pakuranga
North Shore
15, 22, 29 March
St Georges Church
2 The Terrace
Takapuna
West Auckland
8, 15, 22 May
Henderson High School
South Auckland
10, 17, 24 May
To be confirmed
It would be ideal if students began work experience within two weeks of completing the workshops. Assessments will be completed in the workplace by the facilitator.
These courses are a combination of in-school activities and workplace assessments
Unit Standard
Level
Credits
Description
64
1
2
Perform calculations for the workplace
497
1
3
Demonstrate knowledge of workplace health and
safety requirements
19768
1
2
Provide wine service or equivalent service to the
table
19769
1
3
Provide food service to the table in the hospitality
industry
21057
1
2
Prepare, construct and garnish mocktails for the
hospitality industry
525
1
2
Recognise sexual harassment and describe ways of responding to it
4248
1
3
Describe requirements and expectations faced by employees within the workplace
377
2
2
Demonstrate knowledge of diversity in the workplace
9677
2
3
Participate in a team or group which has an objective
14431
2
3
Demonstrate knowledge of food service styles and
menu types in the hospitality industry
14462
2
2
Maintain personal presentation and greet
customers in the hospitality industry
14469
2
2
Provide customers with information about an
establishment in the hospitality industry
378
3
3
Provide customer service for international visitors
14464
3
4
Deal with customer complaints in the hospitality
industry
17285
2
4
Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision
17593
2
4
Apply safe work practices in the workplace
14434
2
3
Prepare and clear areas for table service in a commercial hospitality environment
1304
3
2
Communicate with people from other cultures
1312
3
3
Give oral instructions in the workplace
9681
3
3
Contribute within a team or group which has an objective
376
3
2
Employ customer service techniques to accomodate customer behavioural styles in a workplace
11815
3
3
Answer customer enquiries on the telephone in a wide range of contexts
11817
3
4
Serve customers face to face in a wide range of contexts
Fun Communications Day - with Unit Standards Available
